5 min read
**This article has been updated on 10/10/2024 to include new information and dates provided by Mitel. The end isn't just near; it's here. Mitel (formerly ShoreTel) officially announced its End-of-Sale (EoS) for MiVoice Connect platform software,...
Read More
1 min read
Genesys and 8x8 are working together to create a product integration that combines the power of 8x8 Work and Genesys Cloud CX. It enables the premier...
1 min read
These days, the modern contact center and Bluetooth headsets go together like oil and water; they will rarely be 100% compatible.
1 min read
When you peruse news feeds on LinkedIn and IT Blogs one of the things that strikes you is the push to the bleeding edge on how fast everything is...
3 min read
Saying communication is vital to the medical field is like saying air is essential for breathing. Regardless of the ever-evolving pandemic situation...
2 min read
In the past few months, we saw a blockbuster proposal with Zoom and Five9 completely shake up the industry even though the deal was never finalized....
3 min read
Last week we wrote about Mitel and RingCentral announcing a new partnership making RingCentral the exclusive UCaaS partner for Mitel customers. In a...
3 min read
Contact centers have the highest average voluntary turnover rate of any industry. The Human Resource Institute reports that the average expense to...
6 min read
On November 9th, 2021, RingCentral and Mitel announced a strategic partnership that makes RingCentral, an industry leader in the cloud communications...
2 min read
As the modern contact center moves its focus towards a true omnichannel experience where customers can receive high levels of service via text, web...