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As the modern contact center moves its focus towards a true omnichannel experience where customers can receive high levels of service via text, web chat, email, and social media, do we still need to be focused on traditional phone calls? It’s an...
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Recently, one of our enterprise clients approached us about a problem with their implementation of a cloud contact center project. More specifically,...
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We regularly tell prospective clients about the numerous advantages of having a trusted UCaaS partner at their side whenever evaluating new...
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Shopping for a cloud communication system for your contact center can be a complicated process. It’s wise to enlist some help when looking for a...