1 min read
Four Considerations When Searching for a New UC Partner
When you peruse news feeds on LinkedIn and IT Blogs one of the things that strikes you is the push to the bleeding edge on how fast everything is...
Unified Communications
2 min read
More UCaaS Acquisitions Ahead- 8x8 Buys FUZE While Ericsson Acquires Vonage
In the past few months, we saw a blockbuster proposal with Zoom and Five9 completely shake up the industry even though the deal was never finalized....
3 min read
A Deeper Look at Mitel RingCentral Hybrid UCaaS
Last week we wrote about Mitel and RingCentral announcing a new partnership making RingCentral the exclusive UCaaS partner for Mitel customers. In a...
3 min read
How Cloud Offsets The Great Resignation
American workers are fed up and as the saying goes, they're not going to take it anymore. Whether to reassess their lives or quell job-related...
4 min read
5 Major Benefits of Unified Communications
Flexibility is a crucial component for adapting to a changing landscape.
2 min read
How Workforce Optimization Works Within the RingCentral Platform
Workforce Optimization (WFO) is a business strategy that helps your team work more productively within the contact center. Often used as a blanket...
4 min read
Mistakes to Avoid with Enterprise Service Level Agreements
Service-level agreements (SLAs) have always been a fundamental part of partnerships with third party technologies. But as digital transformation...
5 min read
How Cloud Communications Improves Efficiencies for Multi-Location Businesses
As businesses grow, they inevitably expand to multiple locations. In today’s world that often means a globally distributed workforce that can span...
4 min read
5 Ways Businesses Are Benefiting from a Cloud-Based Phone Solution
Have you wondered if your business is a candidate for using a cloud-based phone solution? Is this a topic that has been discussed recently or in the...
3 min read
Master Agent vs. Partner: Which is Best for Helping You Find a Cloud Communication Solution?
Shopping for a cloud communication system for your contact center can be a complicated process. It’s wise to enlist some help when looking for a...