3 min read
How CCaaS Improves Contact Center Agent Performance
The rising expectations of customers have made experiences even more important than the product or services that businesses provide. When a consumer...
Contact Center (2)
3 min read
Omnichannel Customer Engagement: Beyond a Friendly Customer Service Agent
With all the buzz around omnichannel and customer engagement, you may think you have a pretty good idea about what it is, what it isn’t, and what it...
5 min read
Improve These Five Call Center Metrics With Self Service IVRs
In this article we discuss how self-service IVR (interactive voice response) solutions built on the Summit platform can be used to influence the...