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When you peruse news feeds on LinkedIn and IT Blogs one of the things that strikes you is the push to the bleeding edge on how fast everything is moving. Soon we will be consuming all of our unified communications via mobility and the cloud.
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2 min read
Workforce Optimization (WFO) is a business strategy that helps your team work more productively within the contact center. Often used as a blanket...
4 min read
In a world where customer experience means everything, brands need all the help they can get in delivering exceptional and personalized customer...
2 min read
FinTech (Financial Technology) is rapidly sweeping the globe with no signs of slowing down. In broad terms, FinTech can be defined as a business or...
4 min read
Service-level agreements (SLAs) have always been a fundamental part of partnerships with third party technologies. But as digital transformation...
4 min read
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed...
5 min read
As businesses grow, they inevitably expand to multiple locations. In today’s world that often means a globally distributed workforce that can span...
2 min read
Recent Updated News: As additional details of the Mitel RingCentral acquisition emerge from our partners, we will continue to update our news feed...
4 min read
Have you wondered if your business is a candidate for using a cloud-based phone solution? Is this a topic that has been discussed recently or in the...
5 min read
Traditionally, outbound calling has been primarily associated with telemarketing sales teams and bill collection firms. These outbound call center...