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Looking Forward at 2020
Welcome to 2020!
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How to Conference a User Into an Existing Call Using Mitel Connect Client
Recent Updated News: As additional details of the Mitel/RingCentral acquisition emerge from our partners, we will continue to update our news feed...
4 min read
8 Tips to Protect Your Business From Email Threats
Stopping email threats such as ransomware and cryptomining is at the center of most everyone's radar these days.
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Omnichannel Customer Engagement: Beyond a Friendly Customer Service Agent
With all the buzz around omnichannel and customer engagement, you may think you have a pretty good idea about what it is, what it isn’t, and what it...
2 min read
How to Set Up Simultaneous Ring in Mitel Connect Client
Recent Updated News: As additional details of the Mitel/RingCentral acquisition emerge from our partners, we will continue to update our news feed...
2 min read
How to Use Route Points to Assign an External Number to an Extension
Swami Tech Talk Series This post is provided by Eric Collins, UC Solutions Expert
3 min read
How to Configure Your Business Call Flow Schedules in Mitel Director
Recent Updated News: As additional details of the Mitel/RingCentral acquisition emerge from our partners, we will continue to update our news feed...
2 min read
8 Telecom Terms You Should Know When Working with Carriers
Whether you are ordering new phone service or switching to another carrier, there are some acronyms you're sure to come across during the process.
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6 Common ShoreTel Mute Codes Used for Setup and Troubleshooting
Swami Tech Talk Series This post provided by Kris Wendt, Unified Communications Engineer
4 min read
Mitel Extended ShoreTel 14.2 EOL — What to Do Now
Our ShoreTel customers were quite excited when we shared that Mitel had extended the End of Life date for ShoreTel version 14.2 to September 30,...