4 min read
5 Major Benefits of Unified Communications
Flexibility is a crucial component for adapting to a changing landscape.
Customer & User Experience
5 min read
5 Ways UCaaS Can Make a Remote Workforce a Long-Term Customer Service Plan
Companies around the world are discovering that remote might be the next evolution of the work environment, and customer service agents are enjoying...
6 min read
Getting Smart With Business SMS (Text Messaging) for Improving Customer Experiences
As more consumers are using instant communication applications/tools such as text messaging (SMS) for their day to day activities, businesses are...
3 min read
How Does ShoreTel's IM and Presence Improve Business Productivity?
This post is the first of a three part series which explains how certain features in the ShoreTel Connect client will help you and your business...
3 min read
Custom IVR Development Designed to Expand Your Customer Service Options
As a ShoreTel Summit Partner, we are excited to be one of the leading innovators in the growing and emerging market of the CPaaS IVR development...