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5 min read

Improve These Five Call Center Metrics With Self Service IVRs

In this article we discuss how self-service IVR (interactive voice response) solutions built on the Summit platform can be used to influence the...

6 min read

Getting Smart With Business SMS (Text Messaging) for Improving Customer Experiences

As more consumers are using instant communication applications/tools such as text messaging (SMS) for their day to day activities, businesses are...

4 min read

How Does ShoreTel's Mobility App Improve Productivity?

This article is the third and final post of our three-part series about achieving greater productivity using the ShoreTel client app.

6 min read

Examples of CPaaS and How Enterprises Can Benefit From It

In the enterprise market there sometimes exist a hesitancy to fully embrace cloud-based solutions due to a variety of justifiable and legitimate...

3 min read

How Does ShoreTel's IM and Presence Improve Business Productivity?

This post is the first of a three part series which explains how certain features in the ShoreTel Connect client will help you and your business...

3 min read

Custom IVR Development Designed to Expand Your Customer Service Options

As a ShoreTel Summit Partner, we are excited to be one of the leading innovators in the growing and emerging market of the CPaaS IVR development...

Happy Valentine's Day to Our Customers and Partners

All of our staff here at Converged would like to wish each and every one of our Customers and Partners a wonderful love-filled Valentine's Day!

1 min read

In the UC industry You Better Start Swimming or You'll Sink Like a Stone

A lot in our industry has changed rapidly this past year. It is really making for some eye opening times from my perspective. I thought the Dylan...

6 min read

3 Easy Questions You Should Ask When Selecting a UC Vendor

Spoiler Alert: I’m not going to have the vendor give you three good references. It’s safe to assume they will be good and chances are this will not...